Shipping Policy

Order Processing & Production Time

Many C2K2 Creations products are made to order and fulfilled by third-party print-on-demand fulfillment partners.

After your order is placed, it is sent to the appropriate fulfillment partner for production, packaging, and shipment. Depending on the product, availability, and production location, different items may be produced and shipped by different fulfillment partners.

Production times can vary by product and may also be affected by order volume, holidays, promotions, or unexpected fulfillment delays.

Please note that production time and shipping/transit time are separate.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Delivery estimates depend on the product, fulfillment location, shipping destination, and shipping carrier.

Once an order has shipped, delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, high shipping volume, or other circumstances outside the control of C2K2 Creations.

Shipping Area

C2K2 Creations currently ships within the United States only.

At this time, international shipping is not available.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking information when tracking is available.

Please allow up to 24–48 hours for tracking information to update after your shipment confirmation is sent.

Orders With Multiple Items

Because C2K2 Creations works with multiple print-on-demand fulfillment partners, items within the same order may be produced at different facilities.

As a result, your order may arrive in separate packages and on different delivery dates.

You may also receive more than one tracking number for the same order.

Separate shipments do not necessarily mean that an item is missing from your order.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@c2k2creations.com.

Because orders may be sent to production shortly after they are placed, we cannot guarantee that an address can be changed once fulfillment has begun.

C2K2 Creations is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

Once an order has shipped, carrier-related delays may occur that are outside our control.

If your tracking information shows an unusual delay or your package appears to be lost, please contact us at support@c2k2creations.com so we can review the available tracking information and, when appropriate, work with the fulfillment partner or shipping carrier to determine the next steps.

If tracking shows that a package has been delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with household members or neighbors
• Contact the shipping carrier
• Allow a short period of time in case the package was marked delivered before final drop-off

If you still cannot locate the package, please contact us for assistance.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at support@c2k2creations.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging when applicable

We will review the issue and, when necessary, work with the appropriate fulfillment partner to determine the best resolution.

Please do not return an item directly to a fulfillment partner unless C2K2 Creations provides you with specific return instructions.

Made-to-Order Products

Most physical C2K2 Creations products are produced only after an order is placed.

Because these items are made to order, production must be completed before shipment can begin.

Production and delivery times may vary depending on the item and fulfillment partner.

Address Changes and Order Changes

If you need to update your shipping address or request a change to your order, please contact us immediately at support@c2k2creations.com.

We will do our best to assist, but changes are not guaranteed once an order has entered production or fulfillment.

Returns & Refunds

For information about returns, exchanges, damaged products, non-returnable items, and refunds, please review our Returns & Refund Policy.

Contact Us

For questions regarding shipping, tracking, delivery, or order fulfillment, please contact:

C2K2 Creations
Email: support@c2k2creations.com